Exchange & Refunds

Refunds

We will provide you with a refund on full-priced items if:

  1. the items are in saleable condition, in their original packaging with all tags 
  2. the items have not been worn, damaged or washed

  3. you notify us for a refund within 7 days of receipt

  4. the original invoice is provided as proof of purchase
  5. the items are faulty

  6. the items received are different to the goods you have ordered


      Once your return has been received we will refund you by your original payment method. Returned items will be refunded excluding the original cost of shipping. Please note we do not refund sale goods unless deemed faulty.

      Exchange

      You may exchange your order for a credit voucher which can be redeemed online. 
Upon receipt of your returned order, we will issue you with a credit voucher to the value of your return. Please note credit vouchers are valid for 6 months and not refundable or redeemable for cash.

      Exchanges will only be accepted if:

      1. the items are in saleable condition, in their original packaging with all tags attached
      2. the items have not been worn, damaged or washed
      3. you notify us within 7 days of receipt of goods
      4. the original invoice is provided as proof of purchase

      How to Return

      1. request your return authorisation number (r.a.) by emailing info@the-sartorial.com within 7 days of receiving your order
      2. please include in the email your customer order number, and which item(s) you would like to return
      3. once your return has been approved we will send you an email with your (r.a) number
      4. complete the returns form (sent with your original order) and include your (r.a) number

      Once we have received your return, we will notify you by email and process your refund/credit voucher within 5 business days (please allow up to 10 business days for your refund to show in your account).

      Refunds will be made to the original purchaser’s credit card. return shipping will not be refunded unless the item is deemed faulty. return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.